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GENERAL INFORMATION
These terms and conditions apply to the use of this Website, and by accessing this Website and/or placing an order, you agree to be bound by the Terms and Conditions set out below.
This Website is created, administered and controlled by cathcarter.co.uk. (Registered in the United Kingdom No: 15032428), 16 Chancery Lane, Holbeach, Spalding, England, PE12 7DS. You can contact us from your account. The Website is governed by the laws of the United Kingdom although you may have additional rights under your local law if you are purchasing as a consumer. Cathcarter.co.uk reserves the right to alter these Terms and Conditions occasionally without prior notification. The contract will be concluded in English.
The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Before you place an order, if you have any questions relating to these terms and conditions, don't hesitate to get in touch with us from your account.
The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects, and you must;
Notify us immediately of any changes to the Personal Information by contacting us via e-mail, or by updating them in the account page information.
You agree not to impersonate any other person or entity or to use a false name or name you are not authorised to use.
We reserve the right to:
PRODUCT DESCRIPTIONS
Each product purchased is sold subject to its Product Description. We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, so colour matches are not yet possible over the Internet. If you are not satisfied with the colour of the item you have ordered please contact us. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct when the relevant information was entered into the system.
MAKING AN ORDER
All communication from cathcarter.co.uk will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order, please get in touch with us immediately. Cathcarter.co.uk will not be responsible if you fail to receive emails sent to the email address you provided when you register.
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following:
Cathcarter.co.uk reserves the right to restrict the number of items available for sale to any individual Customer.
At busy times orders may take up to 10 days to be dispatched. We will aim to ship all orders for in stock items within 3 days. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 8 business days for UK delivery.
If you have not received your order after the time periods outlined above, please contact us straight away and we will do all we can to help. Non receipt claims need to be made within 30 days of our stated maximum delivery time frame.
PAYMENT
We accept payment in GBP (£).
For payments made in GBP, we accept Visa, Maestro, Visa Electron and MasterCard. We also accept payment through PayPal, Clearpay and Klarna. We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.
We do not sell products to children, if you are under 18 you may use cathcarter.co.uk, but all orders must be made by your parent or guardian.
CLEARPAY
If you purchase Products from cathcarter.co.uk website using Clearpay, the first interest-free instalment will be taken by Clearpay when you place your order. The remaining instalments will be taken by Clearpay in line with your contract with Clearpay.
In using Clearpay as a payment method you will enter into two separate contracts. One contract will be with cathcarter.co.uk for the purchase of the products and that contract will be formed when cathcarter.co.uk sends you the Shipment Confirmation email
The other contract will be with the payment provider (Clearpay) which will be on their own terms and conditions for their respective payment services. Cathcarter.co.uk has no control over your contract with Clearpay.
You must be over the age of 18 and have a UK residential address and billing address in order to use Clearpay.
Further information on Clearpay can be found here: https://www.clearpay.co.uk/en-GB
MYSTERY BOX
Please note in the event that any of the items in our Mystery Boxes becomes unavailable then we reserve the right to substitute the item with a similar product of equivalent or greater value.
RETURNS POLICY
We want you to be happy with your order and offer a 30-day no-quibble guarantee on all products purchased through Cath Carter. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). Please note that you will be responsible for paying the return postage costs and we will not refund any postage you may have paid on the original order.
For faulty, damaged, unsatisfactory quality or incorrect item/s received, please contact us here within 14 days of receiving your order. Please ensure you do not dispose of your order keeping any damaged items, product packaging and outer box and packing material. We will require clear photographic evidence and may require the return of the goods to support any claims for damages, prior to resolution. Once a claim is complete and successful we will offer a full refund or replacement, subject to availability.
For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item/s received please see the separate section below.
Where products received are of poor quality, incorrect, faulty or damaged, the following applies:
Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.
After 30 days but within six months of receipt of the goods, we will offer you a replacement in the first instance, or where a replacement is unavailable (for instance, it is no longer in stock), a full refund will be paid, including any postage.
After six months of receipt of the goods, the responsibility is yours to prove that the goods were faulty when they were received, and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.
As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.
RIGHTS OF CANCELLATION
You are entitled to cancel your order up to 14 days after the day you receive your order.
If you realise you have made a mistake when ordering, there is a 60-minute window where you can stop your order. Please contact us should you wish to make a cancellation. Where your order has already been shipped we are unable to cancel your order.
PLEASE NOTE: If you choose to use our Guest Checkout, you will not have the option to cancel your order online.
Once our fulfilment warehouse begins processing your order, we are unable to stop it. However, you can return your unopened order using our original packaging for a full refund. You will be responsible for the return postage costs and we won’t refund the original postage charges.
Please inform us of your intent to cancel within 14 days of receiving your order and we will provide you with our return address so you can return the goods to us at your expense. Please note, we reserve the right to await receipt of the returned goods before issuing your refund.
On receipt of your returned unopened order, we will automatically refund the original payment method used to place the order for you.
FAULTY, DAMAGED, UNSATISFACTORY QUALITY OR INCORRECT ITEM RECEIVED
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you. Please ensure you do not dispose of any damaged items, their product or outer packaging, as we will require photographic evidence to support any claims for damages.
Where products received are of poor quality, incorrect, faulty or damaged, the following applies:
Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.
After 30 days but within six months of receipt of the goods, we will offer you a replacement in the first instance, or where a replacement is unavailable (for instance, it is no longer in stock), a full refund will be paid, including any postage.
After six months of receipt of the goods, the responsibility is yours to prove that the goods were faulty when they were received, and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.
As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.
Please message us from your account.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.
VAT & SALES TAXES
Sales taxes & VAT on orders dispatched to the UK are included, that the price you see is the price you pay.
Please note: We have no control over taxes and fees on orders sent outside the EU. Please get in touch with your local customs office for details of any possible charges before placing your order.
LINKS
To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
PERSONAL INFORMATION
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation in place.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.
SECURITY AND PRIVACY
Cathcarter.co.uk respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.
Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry-standard SSL to encrypt sensitive data, such as your billing address details. We record the IP addresses of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully cooperate with law enforcement authorities in investigating suspected lawbreakers.
We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address). The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security, all payment pages are hosted and processed by Shopify, Paypal, Clearly and Klarna which means that we don't hold records of your credit card details.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Cathcarter.co.uk utilises cookies to enable our systems to recognise your browser and provide personalised features.
Cathcarter.co.uk may amend this policy from time to time.
Should you wish to close your account, please contact us by sending a message from your account. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address. However, any historic order information will not be available to view.
You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately by sending a message from your account.
PRIZE DRAWS
When entering any of our contests or prize draws, you agree, if chosen as a winner to provide your name and mailing address. If you win, we will contact you directly. The prize will be sent if confirmation and a postal address are received from you within three business days from the date of competition win notification.
Entrants of any prize draw agree to have their names published in cathcarter.co.uk promotional materials.
The judge’s decision is final and no correspondence or discussion shall be entered into. Competition prizes can only be sent to those countries we deliver to.
PROMOTIONAL VOUCHER CODES & GIFTS
From time to time, we may offer promotional Voucher Codes for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to the basket criteria that you have fulfilled. Voucher Codes remain valid for the duration stated in our promotional materials, at the sole discretion of cathcarter.co.uk and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code or a single promotional gift per order. All voucher codes that provide a % discount will have a spending limit of £500. All Voucher codes can only be used once per customer.
Promotional Voucher Codes will not be redeemable against selected products. Products found in 3 for 2 offers, Brand Sale Events, On Sale, Special Offers, Outlet and Gift Vouchers will be excluded.
Promotional Voucher Codes may exclude certain brands.
Please Note: Any offer code for free next-day delivery (UK only) will only work if you select the next-day delivery service at checkout.
FREE GIFTS
Free gifts are offered subject to stock availability and on a first-come, first-served basis. cathcarter.co.uk will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available, we will try to inform you as soon as possible, either during checkout or by email.
Please note that free gifts cannot be sent out retrospectively. Our Free gifts have to be added to your order at the checkout, before payment and completion, so they can be dispatched with your order.
GIFT VOUCHERS
The cathcarter.co.uk Gift Voucher can be used to buy any item sold by cathcarter.co.uk. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher. You can email it to family and friends, or print it out to give to them personally.
The voucher is available in £10, £25, £50 and £100 denominations. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout on cathcarter.co.uk.
Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order. Once you have received the electronic Gift Voucher code you can then forward this email to the gift recipient, or you can print out the voucher and give it to them. Gift Vouchers are valid for 12 months from the date of purchase.
Gift Vouchers can be used to purchase any product on cathcarter.co.uk. Select the item(s) you wish to order and add them to your basket. To apply your Gift Voucher, enter the electronic voucher code you received in the ‘Discount Code’ box and click the ‘Add’ button. This will then apply the voucher to your order. Then proceed to the Checkout as normal.
You can only use one voucher per order and change can be given in account credit if the full value of the voucher is not used in the order. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers are valued and issued in GBP Pounds. You cannot use your Gift Voucher in conjunction with any other discount code.
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a cathcarter.co.uk Gift Voucher any refund will be issued in Gift Vouchers to the same value.
We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. The original expiry date will still apply.
The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission
We have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on cathcarter.co.uk.
Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash. Any credit will be valid for 12 months from the date of issue and will expire on the anniversary of the date of issue.
TRADING NAME AND ADDRESS
Cath Carter is a trading name of Cath Carter Limited. Registered Office, 16 Chancery Lane, Holbeach, Spalding, England, PE12 7DS. Registered in United Kingdom, Company No: 15032428.
JOIN THE FLOCK SUBSCRIPTION
1. PURCHASE
In order to purchase a Join the Flock subscription, you must select and add the service to your basket.
By purchasing a Join the Flock subscription you will be given access to our private Facebook page within 3 days of subscribing.
Your Join the Flock subscription is valid for the duration you selected at checkout and your subscription will automatically renew until paused or cancelled. You can cancel or pause your subscription through Your Account at any time.
2. USAGE
Your Join the Flock subscription is strictly for personal use only and must not be used for business and you must adhere to the Facebook terms & conditions.
You cannot transfer or exchange your Join the Flock subscription for any other purpose, amount, gift, items, money, vouchers or other form of compensation.
You are responsible for using your Join the Flock subscription in accordance with the Meta (Facebook) terms and conditions.
To the fullest extent permitted by law we exclude any and all liability for any loss, damage or injury occurring to you or any third party arising from your use of this subscription.
3. CANCELLATION
You can cancel your Join the Flock subscription within 14 days of subscribing by contacting us. A full refund of your subscription fee will be given. If you have had a Join the Flock subscription for more than 14 days, you can cancel your subscription and any future payments but you will not receive a refund for your first months subscription.
To cancel your myDelivery before the renewal date, you will need to contact Customer Services through Your Account. Simply leave a message and we will be in touch to confirm within 24 hours. We also have a Live Chat facility which can be used if available.
4. DELIVERY AVAILABILITY
Delivery performance is subject to the availability of services which may change at any time without notice. We will use our best efforts to meet a high standard of delivery however occasionally we may experience delays, including without limitation during busy periods such as sale / Black Friday or in circumstances outside of our control such as courier availability, courier delays, traffic, weather or accessibility of the premises. We will endeavour to communicate to you as soon as reasonably possible in respect of any delays.
Deliveries will not be made on public holidays.
See our Delivery Information page for more information regarding delivery availability.
5. DELAYS
We will not be held liable for any delays or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control or during busy periods when delivery times may be extended.
6. TERMINATION
We may decide to suspend or terminate your Join the Flock subscription at any time at our sole discretion. Where we exercise our right to terminate, you will be given a prorated refund based on the number of full months left on your subscription.
A refund will not be provided for termination if we suspect or discover conduct that we determine (in our sole discretion) violates these terms or any applicable law and/or involves fraud or misuse.
If we suspect or discover that a myDelivery subscription has been used in breach of these terms and conditions, we will also have the right to recoup all our direct delivery costs and losses from the account holder.
7. CHANGES TO T&CS
We reserve the right to accept or refuse membership and to update any terms and conditions at our discretion. All other cathcarter.co.uk terms and conditions apply to the purchase of the subscription in addition to these terms, including our Terms and Conditions.
8. GOVERNING LAW AND JURISDICTION
These terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be decided exclusively by the English courts.
3RD PARTY ADVERTISING
Cathcarter.co.uk is not responsible for the content of external Internet sites.
WHOLESALE ORDERS
Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please contact us for more information.
MARKETING & PROMOTIONS
We often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third-party advertising channels. Offers can only be redeemed via the cathcarter.co.uk website.
Promotional codes remain the property of cathcarter.co.uk and are non-transferable, and may not be reproduced in any form without prior consent from ourselves. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.
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