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SHIPPING POLICY

Please allow up to 3 days to process your order for in stock items. If the item is out of stock please allow up to 10 days. You will automatically receive an email once your order is dispatched!

SALON PICKUP - 16 Chancery Lane, Holbeach, Spalding, PE12 7DS

Orders can be picked up daily, from 10am. An email will be sent when your order is ready for pickup.

DOMESTIC SHIPPING RATES AND ESTIMATES:

Orders are generally shipped within 3-10 days using Royal Mail.

We do not ship outside of the United Kingdom at this time.

Shipping Prices

Standard Orders between £0.01 - £2.95 | Royal Mail 1st Class | 2-4 business days £3.49
Standard Orders £2.96 and over | Royal Mail 1st Class | 2-4 business days £4.99
Some products will have custom shipping rates depending on size & weight.

RETURNS POLICY

We want you to be happy with your order and offer a 30-day no-quibble guarantee on all products purchased through Cath Carter. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). Please note that you will be responsible for paying the return postage costs and we will not refund any postage you may have paid on the original order.

For faulty, damaged, unsatisfactory quality or incorrect item/s received, please contact us here within 14 days of receiving your order. Please ensure you do not dispose of your order keeping any damaged items, product packaging and outer box and packing material. We will require clear photographic evidence and may require the return of the goods to support any claims for damages, prior to resolution. Once a claim is complete and successful we will offer a full refund or replacement, subject to availability.

For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item/s received please see the separate section below.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

After 30 days but within six months of receipt of the goods, we will offer you a replacement in the first instance, or where a replacement is unavailable (for instance, it is no longer in stock), a full refund will be paid, including any postage.

After six months of receipt of the goods, the responsibility is yours to prove that the goods were faulty when they were received, and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.

As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.

For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.